How High-Need, High-Cost Patients And Their Caregivers Experience The Health System

To improve the experiences of Americans who rely on the health care system the most, the Commonwealth Fund was a partner with the nonprofit Healthwise to identify gaps in care and capture patients' needs in their own voices. “Personas" are developed to depict the experiences, motivations, and goals of high-need patients with similar profiles, as well as the common barriers they face.

The web portal for overviews of each persona and video narratives from real patients and caregivers can be obtained at