An essay from the Rand Corporation discusses how researchers have developed a more effective and reliable way for patients to provide narrative feedback about the care they receive. When the right questions are asked, patients' answers can help health care providers better understand the patient experience and learn how they could improve.
The essay can be obtained at https://www.rand.org/blog/rand-review/2019/05/a-new-way-to-capture-the-patient-experience.html.