Huron, a global consultancy, recommends that in assessing engagement and communication, an institution should look for communication that fosters a culture of high accountability through aligned goals, behaviors, and processes. It also should look to build a sponsorship structure that will be the driving force behind implementing the vision set by leadership.
Additional points on how to implement disruptive change can be obtained at https://www.huronconsultinggroup.com/resources/higher-education/leading-through-change.